Premium Features: StreamMySport offers a paid Premium subscription (“Premium”) that provides access to enhanced app functionality and an ad-free experience. The scope and description of Premium features are presented within the app interface or on our website and may be updated from time to time as the Service evolves.
Platform Billing: Premium is sold as an auto-renewing subscription through the Apple App Store and/or Google Play Store (each a “Platform”). This means billing and payment processing are handled by the respective Platform under your Platform account, subject to that Platform’s payment terms. When you subscribe, you will be shown the applicable fee and billing period (e.g., monthly or annual) and you’ll be asked to authorize payment via your App Store or Google Play account. By confirming the purchase, you agree that the Platform may immediately charge you the listed subscription price, and will continue to charge you on a recurring basis (e.g., each month or year) until you cancel.
Your subscription will automatically renew at the end of each billing cycle (and your payment method will be charged each time) unless you cancel the subscription renewal before the next cycle begins. The renewal will be at the then-current subscription price, unless we have informed you of a price change (see “Price Changes” below).
Free Trials: We may offer new users a free trial of Premium for a certain period. If you start a free trial, you will not be billed until the trial period ends. On the day after the trial ends, the subscription will convert to a paid auto-renewing subscription and the first billing will occur, unless you canceled before the trial end. Each user is generally limited to one free trial (additional restrictions may apply).
Managing & Canceling Subscription: You can manage or cancel your StreamMySport Premium subscription at any time via the Platform’s account settings (for example, through the App Store or Google Play subscription management on your device). To avoid being charged for the next period, you must cancel the subscription at least 24 hours before the current billing period ends (the exact cutoff might vary by Platform). If you cancel in the middle of a billing period, you will retain access to Premium features until the end of that period already paid for, then the subscription will not renew. After cancellation, your app may revert to the free version with ads and standard features.
Alternatively, some Platforms allow a grace period after renewal for cancellation; but we strongly recommend cancelling ahead of time if you do not wish to renew. If you have any issue canceling, you may contact our support for guidance, but note that we cannot cancel on your behalf due to Platform restrictions – it must be done by you through the Platform.
Payment and Authorization: The subscription fee is charged immediately upon confirmation of purchase (after any free trial) and then on a recurring basis. All fees are stated and charged in [USD or local currency] and include any applicable taxes unless otherwise noted. By subscribing, you authorize the Platform (and its payment processor) to charge your designated payment method (such as the credit card or account you have on file with them) for the recurring subscription payments. If any subscription charge is refused or fails, we (via the Platform) may attempt to charge again or may terminate your Premium access at our discretion.
Price Changes: We reserve the right to adjust the pricing for our subscription at any time. If the price of your subscription changes, we will notify you in advance (generally via the Platform or in-app notification) and provide you the opportunity to cancel before the new price takes effect. If you do not cancel, the next renewal payment will be at the new rate. If you do cancel due to a price increase, you will continue to have access to Premium for the remainder of the period you already paid for, and will not be charged the new price.
No Refunds (Subscription): All subscription purchases are final and non-refundable. This means that if you cancel in the middle of a paid period, we do not issue a prorated refund for the remaining time in that period – you will retain Premium access until the period ends, but no partial refunds. Also, if your account is terminated for violating these Terms, you will not be entitled to any refund for the remaining subscription period (see Section 12). We rely on the Platforms’ standard refund policies for any exceptions: for instance, Apple may allow a refund for accidental purchases or under local consumer laws in some regions (e.g., EU 14-day withdrawal right for digital services, unless you waived it by using the service). Any refund requests must be directed to the Platform’s support. While we do not generally provide refunds directly, in certain cases of billing errors or other extraordinary circumstances, you can contact us and we may, at our sole discretion, arrange a refund or credit. Granting a refund or credit in one case does not entitle you to future concessions for similar cases.
Duplicate Subscriptions: You should subscribe to Premium on only one account. If for some reason you end up with multiple overlapping subscriptions (e.g., using two different Apple IDs), please contact us. We cannot guarantee refunds for duplicate subscriptions especially if they were purchased through the Platform due to user action. We advise you to double-check your active subscriptions in your device settings to avoid being charged more than once. In the event of a clear technical error on our side causing duplicate charges, we will work with you and the Platform to correct it.
Billing Issues: If you have any issue with billing (for example, you believe you were charged incorrectly), please contact us at info@streammysport.com within 30 days of the charge. We will review in good faith. If a charge was made in error, we’ll instruct the Platform to credit or refund as appropriate. Note that if you dispute a payment directly with your bank or card (a chargeback) without contacting us or the Platform first, it may result in automatic termination of your account by the Platform for security. It’s usually faster and easier to go through us or the official app store channels for resolution.
Taxes: Subscription fees are generally inclusive of taxes, but we follow Platform policies. The Platform may collect and remit taxes (like VAT, GST) as required by local laws. If any taxes or duties (other than income tax of our company) are due on your purchase and the Platform does not handle them, you are responsible for their payment.
Promotions: We may occasionally offer special promotions or discounts for Premium. Such promotions may be subject to additional terms and might be limited to new users or specific regions. We reserve the right to modify or withdraw promotional offers at any time.